Contact Us
Contact Xyrlonay
Welcome to Xyrlonay.
We are committed to providing clear, dependable customer support throughout your shopping experience.
Whether you have a question about one of our creative ceramic products, need an update on an order, require shipping or return assistance, or need help with a damaged or incorrect item, our customer care team is available to assist.
For questions relating to products, orders, delivery, returns, after-sales support, wholesale opportunities, or other business enquiries, please use the official contact information below.
1. Customer Support by Email
Email: service@xyrlonay.com
Our customer care team reviews incoming enquiries carefully and aims to respond within 24–48 business hours (1–2 business days).
If your enquiry relates to an existing purchase, including your order number will help us locate your order more efficiently.
For product-related support, please provide where relevant:
• Product name
• Order number, if applicable
• A short description of your question or issue
• Clear photographs of the product
• A short video where the issue involves product condition, a lid, handle, saucer, decorative component, or another product detail
Providing this information can help our team review your request more efficiently.
2. Customer Support Hours
Customer Support Email:
service@xyrlonay.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside these hours will be reviewed during the next available business period.
Response times may occasionally be longer during public holidays, promotional events, or periods of unusually high enquiry volume.
3. Orders, Shipping & After-Sales Support
Our customer care team can provide assistance with:
• Order status and tracking
• Shipping and delivery questions
• Product information
• Product care and usage guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales support
• Product specifications, materials, and finishes
• Business and wholesale enquiries
For order-related assistance, please include your order number and the email address used during checkout whenever possible.
If an item arrives damaged, incorrect, or incomplete, contact us as soon as reasonably possible and include clear photographs of both the product and its packaging.
4. Product Support
Xyrlonay offers a curated selection of creative ceramic drinkware across our Playful Character Collection, Cozy Kitty Collection, and Botanical Tea Collection.
Our range includes imaginative character mugs, cat-inspired ceramic cups, botanical and floral teacups, cup-and-saucer sets, and other artistic drinkware designs.
Our customer care team can assist with questions concerning:
• Product dimensions and capacity
• Materials and ceramic finishes
• Sculptural handles and decorative details
• Lids, straws, saucers, and included accessories
• Product care and cleaning
• Recommended or intended use
• Product variations
• General product information
Because specifications and care requirements can differ between individual designs, please include the product name when contacting us about a particular item.
5. Business & Wholesale Inquiries
Xyrlonay welcomes enquiries from retailers, distributors, commercial buyers, drinkware and homeware businesses, and other potential business partners.
For wholesale purchasing, distribution, bulk orders, or other commercial opportunities, please contact:
Please use one of the following subject lines where appropriate:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
This will help us identify and direct your request appropriately.
Where possible, please include your company name, target market, anticipated order volume, and a brief description of the opportunity or enquiry.
6. Corporate Information
Brand: Xyrlonay
Website: xyrlonay.com
Legal Entity:
Guangzhou Yueying Technology Co., Ltd.
Registered Address:
Room 201, E78, No. 1302 Baiyun Avenue North,
Baiyun District, Guangzhou City
Unified Social Credit Code:
91440111MAE8R0RM9H
For further business consultation services, please contact our foreign trade manager, Wang Yuhan.
Customer Support Email:
service@xyrlonay.com
xyrlonay.com is owned and operated by Guangzhou Yueying Technology Co., Ltd. The company is responsible for operating the online store, coordinating customer orders, providing customer service, and carrying out related e-commerce activities.
We're Here to Help
From choosing a creative mug or teacup to receiving and enjoying your order, our goal is to make every stage of your Xyrlonay experience as straightforward as possible.
If you need assistance, contact our team at:
Thank you for choosing Xyrlonay.