Privacy Policy
Privacy Policy
Last updated: September 16, 2026
Xyrlonay operates this website and online store, together with the information, features, tools, products, and related services made available through it (collectively, the “Services”), to provide customers with a curated online shopping experience.
The Xyrlonay online store is owned and operated by Chongqing Xingjiayao Technology Co., Ltd. and is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer the Services.
This Privacy Policy explains how we collect, use, share, and otherwise handle personal information when you visit xyrlonay.com, browse or purchase our products, use the Services, interact with our advertising, contact customer support, or otherwise communicate with us.
If our Terms of Service and this Privacy Policy contain conflicting provisions concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy will govern those privacy-related matters.
Please review this Privacy Policy carefully. By accessing or using the Services, you acknowledge the privacy practices described below.
Personal Information We Collect or Process
For purposes of this Privacy Policy, “personal information” means information that identifies you, relates to you, describes you, or can reasonably be associated or linked with you.
Information that has been appropriately anonymised or de-identified so that it can no longer reasonably identify you is not considered personal information.
The information we collect or process will depend on how you interact with our Services, your location, your privacy selections, and applicable law. It may include:
• Contact details, such as your name, email address, telephone number, billing address, and delivery address.
• Account details, such as login credentials, preferences, saved addresses, and account settings, where applicable.
• Order and transaction information, including products you browse, place in your cart, purchase, return, exchange, or cancel, as well as order history, payment status, and transaction identifiers.
• Payment-related information handled by third-party payment providers. We generally do not directly retain complete payment-card numbers or card security codes.
• Customer service information, including correspondence, photographs, order details, product information, and other information you voluntarily provide when requesting assistance.
• Device and technical information, such as device type, browser, operating system, IP address, network information, and certain online or device identifiers.
• Website usage information, including pages and products viewed, searches, referring URLs, cart and checkout activity, interactions with website features, and visit dates and times.
• Advertising and attribution information, such as interactions with advertisements, conversion events, campaign data, and related identifiers where permitted by law.
• Cookie and privacy preference information, including consent selections and applicable browser or device privacy signals.
Where Personal Information Comes From
We may obtain personal information through several sources, including:
• Information you provide directly when placing an order, creating an account, contacting customer support, subscribing to communications, or otherwise interacting with us.
• Information collected automatically through cookies, pixels, tags, scripts, local storage, server logs, and comparable technologies.
• Shopify and other providers supporting our website and business operations.
• Payment processors and payment service providers.
• Warehousing, shipping, fulfilment, and logistics partners.
• Advertising, analytics, attribution, and measurement providers.
• Security, fraud-prevention, and risk-management providers.
• Other business partners or third parties where collection is permitted by applicable law.
How We Use Personal Information
How we use your information depends on your interactions with Xyrlonay and the Services you choose to use.
Operating and Improving Our Services
We may process personal information to operate our website, complete transactions, fulfil orders, coordinate delivery, provide tracking information, maintain cart functionality, administer customer accounts, facilitate returns or exchanges, respond to requests, and improve our Services.
Payments and Transactions
Information may be processed to authorise and confirm payments, maintain transaction records, address payment fraud, and administer refunds, cancellations, or other transaction-related matters.
Marketing and Advertising
Where allowed by applicable law, personal information may be used to evaluate advertising performance, attribute purchases and other events to marketing campaigns, understand interactions with advertisements, improve advertising activities, and deliver promotional communications.
Analytics and Website Development
We may analyse website traffic, searches, product views, browsing behaviour, shopping activity, and other interactions to better understand how customers use our store and to improve website functionality, performance, and the overall shopping experience.
Security and Fraud Prevention
Personal information may be used to identify, investigate, prevent, and respond to suspected fraud, unauthorised activities, security incidents, abuse, or other potentially unlawful conduct.
Customer Communications
We may use your information to respond to enquiries, provide customer service, communicate about orders and deliveries, and maintain our relationship with you.
Legal and Compliance Obligations
Information may also be processed when necessary to satisfy applicable laws, regulations, tax and accounting requirements, legal proceedings, contractual responsibilities, and legitimate requests from government or regulatory authorities.
Cookies and Similar Technologies
Xyrlonay and service providers working with us may use cookies, pixels, tags, scripts, APIs, local storage, and comparable technologies.
These technologies may help us:
• Provide essential website functionality.
• Maintain cart and checkout features.
• Remember website settings and privacy selections.
• Protect website security and reduce fraud.
• Analyse traffic and visitor behaviour.
• Improve website functionality and performance.
• Evaluate advertising effectiveness.
• Attribute purchases and other conversion events.
• Support advertising and marketing activities where permitted.
These technologies may generally fall into categories such as strictly necessary, functional, analytics, and advertising technologies.
Strictly necessary technologies may remain active because they are required for core website functions.
Where applicable law requires consent, we will request appropriate permission before activating non-essential analytics or advertising technologies.
Available cookie selections can be managed through the Cookie Preferences controls on our website. Restricting certain cookies may affect some non-essential website features, analytics, or advertising functionality.
Advertising, Analytics and AppLovin
We may engage advertising, analytics, attribution, and measurement providers to evaluate how customers interact with Xyrlonay, understand conversions, assess advertising effectiveness, reduce fraud, and improve our marketing activities.
One provider we may work with is AppLovin Corporation (“AppLovin”).
Where enabled, AppLovin integrations may use technologies such as pixels, cookies, scripts, APIs, or comparable tools.
Depending on our configuration, applicable law, your activity, and your consent and privacy preferences, information processed through these technologies may include:
• IP address.
• Browser and device details.
• Device or advertising identifiers.
• Permitted online or customer identifiers.
• Website browsing activity.
• Product views and searches.
• Shopping-cart activity.
• Checkout events.
• Purchases and other conversion events.
• Advertising interactions.
• Campaign and attribution information.
• Country, region, postal, or similar location information where applicable.
• Cookie, advertising, and privacy preference signals.
• Certain contact or customer identifiers where lawfully enabled and permitted.
AppLovin may process applicable information for advertising measurement, conversion attribution, advertising optimisation, security and fraud prevention, improving or delivering advertising services, and interest-based advertising where permitted by applicable law and your privacy choices.
The exact information involved will depend on the technologies enabled, your activity on our website, applicable legal requirements, and the privacy selections you make.
Where legally required, appropriate consent will be obtained before AppLovin technologies are enabled for non-essential advertising purposes.
We do not intentionally provide AppLovin with sensitive personal information for advertising purposes.
Applicable advertising-cookie selections can be managed through our Cookie Preferences controls and other privacy-choice mechanisms offered through the website.
For additional information regarding AppLovin's privacy practices, please review its Privacy Policy.
How We Share or Disclose Personal Information
We may disclose personal information when reasonably necessary to operate Xyrlonay, provide our Services, complete customer transactions, evaluate advertising, maintain website security, or meet applicable legal requirements.
Recipients may include:
• Shopify and other e-commerce platform providers.
• Payment processors and payment service providers.
• Shipping, fulfilment, warehousing, and logistics companies.
• Customer-support service providers.
• Hosting, infrastructure, security, and technology providers.
• Analytics and performance-measurement providers.
• Advertising and attribution providers, including AppLovin.
• Fraud-prevention and risk-management providers.
• Professional advisers, including legal advisers, auditors, and accountants.
• Regulators, courts, government agencies, or law-enforcement authorities where disclosure is legally required.
Information may also be disclosed in connection with financing, restructuring, a merger, acquisition, asset sale, bankruptcy, or a comparable corporate transaction.
Service providers may process information according to their agreements with us and applicable privacy requirements.
Our Relationship With Shopify
Our online store is hosted through Shopify.
Shopify may collect and process personal information relating to your access to and use of the Services for purposes such as providing, securing, maintaining, and improving its services.
Information submitted through xyrlonay.com may be transferred to Shopify or other service providers operating outside the country in which you reside.
Certain Shopify services may also process information about interactions with our store, Shopify, and other participating merchants to operate and improve applicable services.
For further information, please refer to the Shopify Consumer Privacy Policy.
Depending on your location, Shopify may also provide additional privacy tools or choices concerning its processing activities.
Targeted Advertising and Your Privacy Choices
Depending on the privacy laws applicable in your jurisdiction, certain advertising-related disclosures of personal information may qualify as a “sale,” “sharing,” targeted advertising, or another regulated activity.
Where applicable, you may have a right to opt out of these activities.
Available methods may include:
• Adjusting the Cookie Preferences controls on our website.
• Rejecting non-essential advertising technologies where this option is available.
• Using privacy-choice tools provided through the website.
• Contacting us at service@xyrlonay.com.
• Using recognised browser- or device-based privacy preference signals where applicable.
Where required by applicable law and technically supported, we will recognise applicable opt-out and privacy preference signals, including Global Privacy Control (GPC) and other legally required signals.
These selections may not eliminate all advertisements, but they may affect whether advertising is personalised and how advertising performance is measured.
Marketing Communications
Where legally permitted, Xyrlonay may send marketing or promotional messages regarding products, offers, or store updates.
You may unsubscribe from promotional emails at any time through the unsubscribe option included in those communications.
Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications relating to matters such as orders, payments, shipping, returns, account security, or customer-support requests.
Third-Party Websites and Services
Our Services may contain links to external websites, social-media services, payment providers, or other third-party online services.
Third parties may maintain privacy and security practices that differ from ours. Xyrlonay is not responsible for the content, privacy practices, security, or activities of third-party services that we do not control.
We recommend reviewing the relevant third party's privacy information before submitting personal information to its services.
Children's Privacy
Xyrlonay's website and online shopping Services are intended for adult customers and are not directed toward children.
We do not knowingly collect personal information directly from children in circumstances where parental consent or another lawful basis is required.
If you are a parent or legal guardian and believe that a child has inappropriately provided personal information to us, please contact service@xyrlonay.com so that we can review the situation and take appropriate steps as required by applicable law.
Protecting Your Information
We use reasonable administrative, organisational, and technical safeguards intended to help protect personal information against unauthorised access, alteration, loss, misuse, or disclosure.
Nevertheless, no internet transmission, electronic communication, or data-storage method can be guaranteed to be completely secure.
Please avoid sending complete payment-card numbers, card security codes, passwords, or similarly sensitive information through ordinary email or customer-support messages.
Data Retention
We retain personal information only for the period reasonably necessary to fulfil purposes such as:
• Processing orders and maintaining transaction records.
• Providing customer assistance.
• Handling returns, exchanges, and refunds.
• Detecting and preventing fraudulent activity.
• Maintaining website and account security.
• Resolving disputes.
• Enforcing applicable agreements and policies.
• Meeting tax, accounting, regulatory, and other legal requirements.
Retention periods may differ depending on the nature of the information, why it is being processed, and applicable legal obligations.
Your Privacy Rights
Your location and applicable law may provide you with certain rights regarding your personal information.
Depending on the circumstances, these may include:
Right to Access or Know. You may be entitled to request access to personal information we maintain about you.
Right to Delete. You may have the right to request deletion of eligible personal information.
Right to Correct. You may be entitled to request correction of inaccurate personal information.
Right to Portability. You may have the right to receive certain personal information in a portable format.
Right to Restrict or Object. Applicable law may allow you to object to or restrict particular processing activities.
Right to Withdraw Consent. Where we rely on consent, you may be able to withdraw that consent.
Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on applicable privacy law, you may be able to opt out of certain sales or sharing of personal information or processing for targeted advertising.
Right to Appeal. Certain jurisdictions may permit you to appeal decisions made regarding a privacy request.
Right to Complain. You may have the right to lodge a complaint with an appropriate data-protection authority.
These rights may be subject to legal exceptions and are not absolute.
To make an applicable privacy request, contact:
We may need to verify your identity before completing certain requests. Where authorised agents are permitted, we may request suitable evidence showing that the agent has authority to act for you.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
United States Privacy Rights
Residents of certain U.S. states may receive additional rights under applicable state privacy legislation.
Depending on the relevant law, these may include rights to access, correct, delete, or receive a portable copy of personal information, as well as rights to opt out of targeted advertising or certain sales or sharing of personal information.
Applicable requests may be submitted through the privacy controls available on our website or by contacting:
Where required by law, we recognise supported privacy preference signals, including Global Privacy Control.
European Economic Area, United Kingdom and Similar Jurisdictions
Where the GDPR, UK GDPR, or comparable privacy legislation applies, personal information may be processed on one or more recognised legal bases, including:
• Performance of a contract.
• Compliance with a legal obligation.
• Our legitimate interests.
• Your consent.
• Protection or exercise of legal rights.
If processing relies on consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing undertaken before consent was withdrawn.
Where applicable, you may also submit a complaint to the appropriate data-protection authority.
International Transfers
Some of our service providers, payment processors, technology providers, advertising providers, and logistics partners may operate outside your country of residence.
Accordingly, personal information may be transferred to, processed in, or stored in other jurisdictions.
Where applicable law requires additional safeguards for international transfers, we use appropriate measures, which may include contractual protections such as relevant Standard Contractual Clauses or other legally recognised transfer mechanisms.
Complaints
If you have a concern or complaint regarding our handling of personal information, please contact us using the information provided below.
Depending on where you reside, you may also have the right to appeal an applicable privacy decision or submit a complaint to your local data-protection authority.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to account for changes in our operations, website features, technologies, service providers, advertising services, privacy practices, or applicable legal requirements.
Whenever this Privacy Policy is revised, the Last updated date at the beginning of the policy will be updated accordingly.
If required by applicable law, we may provide additional notice of material changes.
Contact Us
For questions about this Privacy Policy, our handling of personal information, or an applicable privacy request, please contact us using the details below.
Brand: Xyrlonay
Website: xyrlonay.com
Legal Entity:
Chongqing Xingjiayao Technology Co., Ltd.
Registered Address:
No. 29, Lane 1, Jialan Road, Kangmei Street, Liangjiang New Area, Chongqing
Unified Social Credit Code:
91500000MAE9850081
Customer Support and Privacy Email:
service@xyrlonay.com
xyrlonay.com is owned and operated by Chongqing Xingjiayao Technology Co., Ltd. The company is responsible for operating the online store, coordinating orders, providing customer service, and carrying out related e-commerce activities.