Terms and Conditions
Terms and Conditions
These Terms and Conditions (“Terms”) govern purchases made through xyrlonay.com.
The website is operated by Chongqing Xingjiayao Technology Co., Ltd.
When you submit an order through our website, you confirm that you have reviewed and understood these Terms and agree that your purchase will be governed by them together with any other applicable policies published on xyrlonay.com.
Scope of These Terms
These Terms apply to products purchased through Xyrlonay.com.
Other policies may also form part of your purchase, including our:
• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Terms of Use
• Product Support & Warranty information
Where relevant, these policies should be considered together with these Terms.
Product Information
We take reasonable steps to ensure that product descriptions, materials, measurements, colours, finishes, photographs, functionality, prices, and availability shown on our website are presented accurately.
Xyrlonay specialises in creative mugs, ceramic cups, teacups, and cup-and-saucer sets across our Playful Character Collection, Cozy Kitty Collection, and Botanical Tea Collection. These collections include whimsical character mugs, cat-inspired ceramic drinkware, botanical and floral teacups, and other artistic drinkware designs.
The actual appearance of a product may differ slightly from what you see online because of factors such as:
• Screen and display settings
• Lighting conditions
• Product photography
• Normal manufacturing tolerances
• Ceramic glaze or surface variations
• Decorative detail differences
• Differences between production batches
• Packaging or design updates
Products featuring hand-finished details, sculptural forms, painted decoration, textured surfaces, ceramic glazes, raised elements, or other decorative features may show minor differences in shape, colour, texture, finish, or detailing.
Small variations of this nature can occur as part of normal manufacturing and do not necessarily indicate that a product is defective.
We may correct errors, revise product details, update availability, or modify website content when reasonably necessary.
If a significant error affects an order that has already been submitted, we may contact you to discuss the available options or cancel the affected item and provide an appropriate refund.
Product Requirements
Certain Xyrlonay drinkware products may include or require compatible components such as:
• Lids
• Straws
• Saucers
• Decorative handles
• Removable decorative components
• Other accessories identified on the relevant product page
Customers should review the individual product description before purchasing or using an item.
Construction, dimensions, decorative features, included accessories, and other product characteristics may differ between designs or versions.
Unless we expressly state otherwise, Xyrlonay does not guarantee that third-party lids, straws, saucers, replacement components, or other accessories will be compatible with every product.
Please review the listed measurements, materials, intended use, and care information before purchasing.
Orders and Acceptance
After placing an order, you may receive an automated confirmation indicating that we have received your order.
This confirmation does not necessarily mean that the order has received final acceptance or has entered the shipping process.
We may reasonably verify, limit, refuse, or cancel an order in circumstances involving:
• Failed payment authorisation
• Suspected fraud
• Unauthorised payment activity
• Inventory limitations
• Incorrect prices or product information
• Delivery restrictions
• Duplicate or unusual ordering activity
• Suspected unauthorised resale
• Misuse of promotional offers
• Legal or regulatory restrictions
• Other circumstances that reasonably prevent fulfilment
If we cancel an order after payment has already been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the relevant payment provider.
Order Changes and Cancellations
If you would like to request an order change or cancellation, contact us as soon as possible at:
We will make reasonable efforts to assist you before fulfilment begins.
However, changes or cancellations cannot be guaranteed once an order has entered:
• Processing
• Picking or packing
• Fulfilment
• Shipping preparation
• Dispatch
Once an order has shipped, our applicable Return & Refund Policy may govern any subsequent return request.
Prices
Prices displayed and processed through xyrlonay.com are in U.S. dollars (USD).
The price of an order may depend on factors including:
• Product selected
• Product size or variation
• Colour or design option
• Quantity
• Delivery destination
• Promotional eligibility
• Applicable taxes
• Shipping charges
The final amount payable will be presented during checkout before you submit your purchase.
We may revise prices for future purchases at any time.
Where an obvious technical or pricing error occurs, we may correct the error and, where appropriate, contact you before fulfilment or cancel the affected order.
Taxes and Other Charges
Applicable taxes, shipping costs, and other order-related charges will be displayed during checkout where required or supported.
International shipments may additionally incur:
• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Other government or carrier-imposed fees
Unless checkout states otherwise, these additional charges are generally the responsibility of the recipient.
Please refer to our Shipping Policy for further information.
Payment
The payment options available to you will appear during checkout and may differ according to factors such as:
• Your location
• Device
• Order value
• Payment services currently available
By providing payment information, you confirm that:
• You are authorised to use the payment method selected.
• The information you submit is accurate and complete.
• You authorise processing of the applicable transaction amount.
Transactions may be subject to payment authorisation, verification, security screening, and fraud-prevention checks.
Please see our Payment & Security Policy for further details.
Promotions and Offers
From time to time, Xyrlonay may make available:
• Promotional prices
• Discount codes
• Product bundles
• Limited-time promotions
• Free or discounted shipping
• Other promotional benefits
Individual promotions may have additional eligibility requirements or limitations, including:
• Promotion start and end dates
• Minimum purchase amounts
• Excluded products
• Geographic limitations
• Quantity restrictions
• Customer eligibility requirements
• Usage limitations
Unless otherwise specified, promotional offers may not be combined.
Discounts generally cannot be added retroactively to orders that have already been completed.
Where permitted by applicable law, we may modify, suspend, or discontinue promotional offers.
Shipping and Delivery
Shipping options, estimated delivery periods, tracking availability, shipping fees, and related delivery matters are addressed in our Shipping Policy.
Unless expressly guaranteed otherwise, any delivery date or timeframe provided is an estimate.
Delivery times can be affected by circumstances outside our reasonable control, including:
• Carrier operations
• Customs procedures
• Weather conditions
• Transportation interruptions
• Public holidays
• Remote delivery locations
• Local delivery conditions
Customers are responsible for entering complete and accurate delivery information during checkout.
Some Xyrlonay products feature sculptural ceramic forms, raised decorations, artistic handles, lids, saucers, or other delicate decorative elements.
We take reasonable measures to package these products appropriately for transportation. Customers should nevertheless inspect their order promptly after delivery.
Returns and Refunds
Our Return & Refund Policy governs returns, refunds, exchanges, damaged items, incorrect products, and associated procedures.
Please contact us before sending a product back so our customer support team can review your request and provide the appropriate return instructions.
Nothing in our return procedures is intended to restrict consumer rights that cannot legally be excluded.
Damaged, Defective, or Incorrect Products
If an Xyrlonay product is delivered damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
Prompt inspection is particularly important for ceramic drinkware and products featuring delicate elements such as sculptural handles, raised decorations, lids, saucers, floral details, or other decorative components.
When reviewing your request, we may ask you to provide:
• Your order number
• Clear photographs of the item
• Images of the inner and outer packaging
• A photograph of the shipping label
• A brief video demonstrating the problem where relevant
Please keep both the product and its original packaging until our customer service team has completed its initial review.
Depending on the circumstances and applicable law, available solutions may include replacement, refund, repair, or another appropriate remedy.
Product Use and Care
Xyrlonay products should be used only for their intended purpose and according to any applicable:
• Product instructions
• Specifications
• Care guidance
• Usage instructions
• Product warnings
• Product-specific recommendations
Ceramic Mugs and Cups
For ceramic mugs, coffee cups, and similar drinkware:
• Handle the product carefully to reduce the risk of chips or breakage.
• Avoid unnecessary impact or dropping.
• Do not use a product that is cracked, chipped, or otherwise damaged.
• Follow any temperature or beverage-use instructions provided on the product page.
• Clean the product according to the applicable care guidance.
• Avoid abrasive cleaning materials unless specifically permitted.
• Allow the product to dry appropriately before storage.
Teacups, Saucers, Lids, and Accessories
For products supplied with saucers, lids, straws, sculptural handles, or other components:
• Handle individual components with care.
• Ensure lids or accessories are positioned correctly before use.
• Avoid unnecessary force on sculptural handles or decorative elements.
• Store components carefully to reduce the possibility of chips, cracks, or other damage.
• Follow product-specific cleaning instructions where provided.
• Stop using any component that appears cracked, broken, or otherwise unsuitable for continued use.
Minor variations in colour, texture, shape, glazing, or decorative details may occur between ceramic products.
Decorative and Sculptural Details
Certain Xyrlonay products, particularly designs from our Playful Character Collection, Cozy Kitty Collection, and Botanical Tea Collection, may feature raised characters, floral forms, animal-inspired details, sculptural handles, painted decoration, or other artistic elements.
For these products:
• Treat raised and decorative areas carefully.
• Avoid unnecessary pressure or impact.
• Do not pull, bend, or twist decorative components.
• Store products securely where practical.
• Avoid abrasive cleaning tools unless expressly approved.
• Avoid unnecessary exposure to harsh cleaning chemicals.
Where individual product-care instructions are provided, those instructions take priority.
Indoor and Outdoor Use
Unless an individual product page expressly states otherwise, Xyrlonay ceramic drinkware should be protected from conditions that may cause unnecessary damage, including:
• Sudden or extreme temperature changes
• Excessive impact
• Prolonged exposure to severe outdoor conditions
• Harsh chemicals or unsuitable cleaning products
Any claim regarding dishwasher safety, microwave safety, heat resistance, freezer suitability, or similar characteristics applies only when specifically stated for the individual product.
Product Dimensions and Natural Variations
Measurements displayed on xyrlonay.com are intended to provide a useful reference when selecting a product.
Minor differences in measurements can occur because of:
• Manufacturing processes
• Measurement methods
• Product construction
• Material characteristics
• Production-batch variations
Ceramic products with glazing, painted decoration, sculptural shapes, botanical elements, character details, textured surfaces, or other decorative features may not be completely identical from one piece to another.
Product Warranty
Certain Xyrlonay products may qualify for limited warranty coverage where expressly stated.
Where applicable, the warranty period, scope of coverage, exclusions, and claims procedure will be described on the relevant product page, accompanying documentation, or our Product Support & Warranty page.
Any warranty offered is separate from statutory consumer protections.
Nothing in our warranty terms is intended to restrict rights that cannot legally be excluded under applicable consumer law.
Personal Use
Products available through xyrlonay.com are intended primarily for lawful personal, household, drinkware, decorative, or gift use unless we expressly agree otherwise in writing.
Unauthorised commercial resale may be restricted where reasonably necessary.
Prohibited Activity
You may not use xyrlonay.com or its purchasing systems for:
• Fraudulent transactions
• Unauthorised payment activity
• Misuse of promotions or discounts
• Manipulation of checkout systems
• Abuse of return or refund procedures
• Unauthorised resale where restricted
• Interference with website security
• Other deceptive or unlawful activities
Where suspicious activity is identified, we may take reasonable measures to protect our customers, website, business operations, and payment systems.
Intellectual Property
Unless otherwise indicated, website materials including:
• Xyrlonay branding
• Logos
• Product descriptions
• Photographs and images
• Graphics
• Videos
• Page layouts
• Design elements
• Original written materials
are owned by, licensed to, or otherwise used with permission by Xyrlonay, Chongqing Xingjiayao Technology Co., Ltd., or the applicable rights holder.
Except where applicable law permits otherwise, website content may not be reproduced, distributed, altered, commercially exploited, or otherwise used without appropriate authorisation.
Third-Party Services
Xyrlonay may use independent service providers to support areas of our business such as:
• E-commerce infrastructure
• Payment processing
• Order fulfilment
• Shipping and logistics
• Customer service
• Analytics
• Advertising and attribution
• Fraud prevention
• Security
• Other technology services
Third-party providers may operate under their own terms and privacy practices.
Xyrlonay is not responsible for independent third-party services that we neither operate nor control.
Electronic Communications
When you place an order or communicate with us electronically, you agree that we may respond or provide relevant information electronically where appropriate.
Communications may include:
• Order confirmations
• Payment notifications
• Shipping updates
• Tracking details
• Customer-support responses
• Return and refund correspondence
• Security notifications
• Other important service-related messages
Marketing communications are handled separately and remain subject to applicable consent and unsubscribe requirements.
Privacy
Our Privacy Policy explains how we collect, use, disclose, and safeguard personal information.
Where applicable, further privacy controls may be provided through our Your Privacy Choices page.
Disclaimer
To the fullest extent permitted under applicable law, xyrlonay.com and its associated website services are made available on an “as is” and “as available” basis.
We do not warrant uninterrupted access to the website or guarantee that every technical problem will be resolved immediately.
We make reasonable efforts to represent our products accurately through photographs and other website content. However, minor differences may occur for the reasons explained in these Terms.
Any product-specific warranty is subject to the relevant warranty terms.
Nothing in these Terms excludes a consumer right, statutory warranty, guarantee, or remedy that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, Xyrlonay and Chongqing Xingjiayao Technology Co., Ltd. will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of the store where such liability can lawfully be limited.
Nothing in these Terms is intended to exclude, restrict, or limit:
• Liability that cannot legally be excluded
• Mandatory consumer protections
• Remedies available under applicable consumer protection laws
Consumer Rights
Depending on your country, state, province, or region, applicable law may provide statutory consumer protections relating to matters including:
• Product conformity
• Defective products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations
Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.
If mandatory consumer protection legislation provides you with greater rights than these Terms, those statutory rights will continue to apply.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Changes to These Terms
We may revise these Terms periodically to reflect changes involving:
• Our business operations
• Products or collections
• Website functionality
• Store policies
• Legal requirements
• Regulatory requirements
Any revised version will be published on this page.
Unless applicable law requires otherwise, the version of these Terms in effect at the time you submit an order will generally govern that transaction.
Contact Us
If you have questions regarding these Terms and Conditions, an order, a Xyrlonay product, or another store policy, please contact us:
Brand: Xyrlonay
Website: xyrlonay.com
Legal Entity:
Chongqing Xingjiayao Technology Co., Ltd.
Registered Address:
No. 29, Lane 1, Jialan Road, Kangmei Street, Liangjiang New Area, Chongqing
Unified Social Credit Code:
91500000MAE9850081
Customer Support Email:
service@xyrlonay.com
xyrlonay.com is operated by Chongqing Xingjiayao Technology Co., Ltd.