Payment & Security
Payment Methods
The payment options available for your purchase will be shown at checkout.
Available methods can differ depending on factors such as your location, selected currency, device, order amount, and the payment services supported when you place your order.
Only the payment methods presented as available during checkout may be used to complete a purchase through xyrlonay.com.
Payment Authorization
Every transaction is subject to payment authorisation, verification, security screening, and fraud-prevention checks.
Your issuing bank, payment provider, card network, or other financial institution may:
• Approve or reject the transaction
• Ask for additional identity or payment verification
• Place a temporary authorisation hold
• Apply transaction or spending limits
• Require additional security checks
These decisions and procedures are managed independently by the relevant financial institution or payment provider. Xyrlonay does not determine approval decisions, verification requirements, authorisation-hold periods, or the timing of hold releases.
If your payment is declined, please confirm that your payment details are correct. You may also contact your bank or payment provider or select another payment option offered at checkout.
Checkout Security
Xyrlonay operates its online store using Shopify and participating third-party payment services that support secure checkout and transaction processing.
Depending on the payment method selected, transactions may pass through systems operated by Shopify, payment processors, card networks, banks, and other participating financial institutions.
We take reasonable measures intended to provide a secure online shopping environment. However, no internet transmission, electronic payment process, or data-storage system can be guaranteed to be completely secure.
To help protect your information, we recommend:
• Making purchases through trusted devices and networks
• Keeping passwords and account credentials private
• Confirming that you are visiting xyrlonay.com before submitting payment information
• Never sending sensitive financial details through ordinary email or customer-support messages
Xyrlonay will never request your complete credit-card number, CVV/security code, or online banking password by email.
Pricing and Final Order Total
Before payment is submitted, checkout will show the applicable:
• Product prices
• Quantities
• Discounts
• Shipping charges
• Applicable taxes
• Final amount payable
Please check these details carefully before completing your purchase.
The total displayed at checkout immediately before order submission will generally be the amount authorised for the transaction, excluding any separate charges that your bank or payment provider may impose.
Currency and Foreign Exchange
Prices on xyrlonay.com are displayed and processed in U.S. dollars (USD).
When your payment method is denominated in another currency, your bank, card issuer, or payment service provider may apply:
• Currency conversion rates
• Foreign transaction fees
• Exchange-rate adjustments
• Other financial institution charges
Any such conversion rates, fees, or adjustments are established independently by the relevant financial institution and are outside Xyrlonay's control.
Temporary Authorization Holds
Your bank or card issuer may occasionally display a pending or temporary authorisation when you attempt to make a payment.
A pending authorisation does not necessarily indicate that the transaction has been finally completed or settled.
If a transaction is unsuccessful or an order is cancelled, your financial institution will determine how long it takes for the temporary authorisation to be released.
Xyrlonay does not control the timing of these releases.
Failed or Declined Payments
A transaction may fail or be declined for various reasons, including:
• Incorrect payment details
• Insufficient available funds
• Bank or card restrictions
• Billing-information discrepancies
• Additional security verification
• Fraud-prevention screening
• Payment-provider limitations
• Technical or network problems
If payment cannot be successfully authorised, the order may not be completed.
For further information about a declined transaction, please contact the bank or payment provider associated with your selected payment method.
Duplicate or Unexpected Charges
If it appears that you have been charged more than once for the same purchase, first check whether one of the transactions is identified as pending or as a temporary authorisation.
If you still believe that an incorrect or duplicate charge has occurred, contact us at:
To help us review the transaction, please include:
• Your order number
• The email address used during checkout
• Transaction date
• Amount charged
For security purposes, never send your complete payment-card number, CVV/security code, online banking password, or other sensitive financial credentials by email.
Discount Codes and Promotions
Where applicable, promotional or discount codes should generally be entered before completing checkout.
Individual promotions may include conditions relating to:
• Customer eligibility
• Expiration dates
• Minimum purchase amounts
• Product or collection exclusions
• Geographic restrictions
• Usage limits
• Other promotion-specific requirements
Unless the applicable offer specifically states otherwise, discount codes:
• May not be combined with other promotions
• Have no cash redemption value
• Cannot normally be applied retrospectively to completed orders
• May be restricted to one use per customer or order
Any conditions displayed with a specific promotion will govern that offer.
Taxes and Additional Charges
Applicable taxes and shipping charges will be presented during checkout where required or supported.
Orders delivered internationally may also incur customs duties, import taxes, brokerage fees, clearance costs, or other charges imposed at the destination.
Please refer to our Shipping Policy for further information about international shipping and related charges.
Refunds
When a refund is approved, it will generally be returned to the original payment method used for the transaction unless applicable law or the relevant payment provider requires or permits another method.
After Xyrlonay submits an approved refund, your bank, card issuer, or payment service may need additional time to process the transaction and make the funds available in your account.
The relevant financial institution determines these processing periods, and they are outside Xyrlonay's control.
For eligibility requirements and other refund conditions, please review our Return & Refund Policy.
Payment Verification and Fraud Prevention
Certain transactions may require additional review to help protect our customers, payment systems, and online store.
Where reasonably necessary, we may delay fulfilment, request appropriate verification, decline an order, or cancel a transaction because of:
• Suspected fraudulent activity
• Unauthorised payment activity
• Unsuccessful payment verification
• Inconsistent transaction details
• Unusual ordering activity
• Other reasonable security concerns
If an order is cancelled after payment has already been successfully captured, an appropriate refund will be processed according to our applicable policies and the procedures of the relevant payment provider.
Payment Privacy
Information submitted during checkout may be processed, where appropriate, by parties involved in operating or completing the transaction, including:
• Xyrlonay
• Shopify
• Payment processors
• Banks and card issuers
• Fraud-prevention and security providers
• Shipping or fulfilment providers where necessary
• Other service providers involved in processing or completing your transaction
Please review our Privacy Policy for additional information about how Xyrlonay collects, uses, and handles personal information.
Independent payment providers may process information according to their own privacy policies and applicable requirements.
Contact Us
If you have questions regarding payment methods, checkout, charges, promotional codes, refunds, or another transaction associated with your order, please contact us:
Brand: Xyrlonay
Website: xyrlonay.com
Legal Entity:
Chongqing Xingjiayao Technology Co., Ltd.
Registered Address:
No. 29, Lane 1, Jialan Road, Kangmei Street, Liangjiang New Area, Chongqing
Unified Social Credit Code:
91500000MAE9850081
Customer Support Email:
service@xyrlonay.com
For enquiries concerning an existing purchase, please include your order number and the email address used during checkout so our team can locate the relevant transaction more efficiently.
For your security, please do not send complete credit-card numbers, CVV/security codes, account passwords, or online banking credentials through email.
xyrlonay.com is operated by Chongqing Xingjiayao Technology Co., Ltd.